CVIRMS Informatics Pvt. Ltd. (“CVIRMS”, “we”, “our”, “us”) is committed to protecting
the privacy and personal data of users of the CVIRMS Mobile Application (“App”).
This Privacy Policy explains how personal data is collected, used, stored, shared,
and protected when accommodation providers (hotels, lodges, PGs, hostels, guest houses)
use the App.
This Policy is applicable across India and complies with the Digital Personal Data
Protection Act, 2023 (DPDP Act) and other applicable Indian laws.
1. Scope of This Policy
Accommodation owners, managers, and authorized staff using the CVIRMS App
Personal data of guests collected for lawful visitor registration purposes
This Policy does not apply to third-party websites or applications linked from the App.
2. Definitions (As per DPDP Act)
Personal Data: Any data about an individual that can identify them
Data Principal: The individual to whom the personal data relates (Guest)
Data Fiduciary: The entity determining the purpose and means of processing
Data Processor: The entity processing data on behalf of the Data Fiduciary
For the purposes of this App:
• Concerned Police Authority is the Data Fiduciary
• CVIRMS acts as a Data Processor / Technology Service Provider
3. Personal Data We Collect
3.1 Accommodation Provider Data
Name of establishment
Owner / manager name
Mobile number and email address
Login credentials
Location details
3.2 Guest Data (Entered by Accommodation Provider)
Guest name
Mobile number
Address
Government ID details (Aadhaar / Passport / Voter ID / permitted IDs)
Check-in and check-out details
⚠ No biometric data is collected.
4. Purpose of Data Collection
Digital guest registration as mandated by Police / legal authorities
Public safety, crime prevention, and verification
Compliance with lawful directions of Police and Government agencies
Generating alerts related to suspects / wanted persons (as permitted)
System security, audit, and operational integrity
Data is not used for advertising or commercial profiling.
5. Lawful Basis for Processing
Consent obtained by accommodation providers from guests
Legal obligations under applicable laws and Police orders (DPDP Act)
6. Data Sharing & Disclosure
Authorized Police and law enforcement agencies
Government authorities as required by law
Authorized CVIRMS personnel for system operation
❌ We do not sell, rent, or trade personal data.
7. Data Storage & Retention
Data is stored on secure servers located in India or as permitted by law.
Data is retained only for the duration required by legal obligations,
Police directives, and operational necessity. Data is securely deleted
or anonymized thereafter.
8. Data Security Measures
Encrypted data transmission
Role-based access controls
Secure authentication mechanisms
Audit logs and monitoring
Compliance with IT Act security practices
Despite safeguards, no digital system can be 100% secure.
9. Rights of Data Principals
Access personal data
Request correction of inaccurate data
Request deletion (subject to legal obligations)
Withdraw consent where applicable
Grievance redressal
10. User Responsibilities
Collect guest data lawfully and transparently
Inform guests about mandatory data collection
Ensure accuracy of information entered
Prevent unauthorized access to the App
11. Children’s Data
The App is not intended for use by children. If guest data relates to a minor,
it must be collected strictly in accordance with applicable laws and
parental/guardian consent requirements.
12. Third-Party Services
The App may use trusted third-party services for hosting, document verification,
SMS/notification delivery, and security monitoring. All providers are bound by
contractual data protection obligations.
13. Changes to This Privacy Policy
This Policy may be updated to reflect legal changes, Government or Police
directives, or operational improvements. Updated versions will be published
in the App and App Stores.